Frequently Asked Questions
Everything you need to know about our handcrafted pieces.
What materials are used in your jewelry?
All Clocks and Colours pieces are handcrafted from premium 925 sterling silver, with select designs featuring genuine gemstones or solid gold accents.
How do I determine my correct ring size?
We provide a comprehensive size guide on each product page. You can measure your finger circumference or the diameter of an existing ring to find your perfect fit.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by location, but most international orders arrive within 7 to 14 business days via tracked courier services.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that custom-engraved pieces are final sale and cannot be returned.
How should I care for my sterling silver jewelry?
To prevent natural tarnishing, we recommend storing your pieces in a dry place and cleaning them regularly with a soft silver polishing cloth.
Is your jewelry covered by a warranty?
Every purchase is backed by a lifetime warranty against manufacturing defects. If your piece breaks due to a production flaw, we will repair or replace it free of charge.